An L.L. Bean customer has filed suit in Chicago federal court against the Freeport company’s recent move to end its lifetime return policy to reduce abuse and fraud.
The 16-page lawsuit, filed Monday in Illinois Northern District Court by lead plaintiff Victor Bondi, says he is a loyal customer who made purchases based on L.L. Bean’s unconditional satisfaction guarantee.
The proposed suit includes more than 100 people seeking at least $5 million in damages, excluding interest and costs.
The lawsuit includes images of two L.L. Bean catalog covers stating, “100% Satisfaction Guarantee. No Conditions. No End Date.” The new policy imposes …read more
Source: Bangor Daily News