LL Bean faces lawsuit over return policy change

By | February 13, 2018

An L.L. Bean customer has filed suit in Chicago federal court against the Freeport company’s recent move to end its lifetime return policy to reduce abuse and fraud.

The 16-page lawsuit, filed Monday in Illinois Northern District Court by lead plaintiff Victor Bondi, says he is a loyal customer who made purchases based on L.L. Bean’s unconditional satisfaction guarantee.

The proposed suit includes more than 100 people seeking at least $5 million in damages, excluding interest and costs.

The lawsuit includes images of two L.L. Bean catalog covers stating, “100% Satisfaction Guarantee. No Conditions. No End Date.” The new policy imposes …read more

Source: Bangor Daily News